Refund and cancellation

1 Cancellation of Bookings

Flight cancellations are governed by the fare conditions and cancellation policies established by the airline or travel supplier responsible for your reservation. Please review the applicable fare rules before completing your booking.

• Airline Policies: Every airline maintains its own cancellation rules, restrictions, and applicable fees. We process cancellation requests in accordance with the airline's published policies.

• Cancellation Deadlines: Requests must be submitted within the time limits specified by the airline. Certain promotional or discounted fares may be completely non-refundable or subject to significant cancellation penalties.

• Service Charges: Our processing fees for cancellation requests are separate from airline fees and, unless otherwise stated, are non-refundable. Applicable service charges are disclosed during the booking process.

2 Refund Eligibility

Refund eligibility depends on the fare rules associated with your ticket, the airline's policies, and the circumstances surrounding the booking.

• Refundable Tickets: Eligible refundable fares may qualify for a full or partial refund after deducting applicable airline penalties, taxes, or service fees.

• Non-Refundable Tickets: Non-refundable fares generally do not qualify for cash refunds. Depending on the airline's policy, you may instead receive a travel credit or voucher for future use.

• Airline Schedule Changes: If an airline significantly changes or cancels your itinerary, you may qualify for a refund, travel credit, or alternative travel arrangements in accordance with the airline's policy.

3 Requesting a Cancellation or Refund

If you wish to cancel your reservation or request a refund, please follow these steps:

• Contact our customer support team using the phone number or email address provided on our website.

• Provide your booking confirmation number together with the details of your cancellation or refund request.

• Our support specialists will review your request, explain the applicable airline policies, advise you of any fees, and inform you of your available options.

4 Service Fees

360 Travel Booking may charge service fees for processing cancellations, itinerary changes, or refund requests. These fees are separate from any airline-imposed charges and are generally non-refundable once the requested service has been performed. Applicable service fees are disclosed during the booking process whenever possible.

5 No-Show Policy

If you fail to check in or board your scheduled flight without notifying the airline or requesting cancellation in advance, your reservation may be treated as a "no-show." Depending on the airline's fare rules, your ticket may become fully non-refundable, and any remaining travel value or credit may be forfeited.

6 Special Circumstances

In exceptional situations, including medical emergencies, bereavement, natural disasters, or other extraordinary events, airlines may consider exceptions to their standard cancellation and refund policies. If you believe your situation qualifies, please contact our support team and provide any relevant documentation. We will work directly with the airline to request special consideration on your behalf; however, all decisions remain solely at the discretion of the airline.

7 Updates to This Policy

We may revise this Refund & Cancellation Policy periodically to reflect changes in our services, airline requirements, or applicable legal obligations. Any updates will become effective once published on this page. We encourage you to review this policy from time to time so that you remain informed of the most current terms.